Appointments

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01928 566671, Monday to Friday from 9am to 5pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

The new Pharmacy First scheme enables your local pharmacy to treat some common conditions with prescription-only medicines, without you visiting your GP. Find out everything you need to know.

What is Pharmacy First? 

Patients across England can now get prescription-only treatment for seven common conditions at their local high street pharmacy, without needing to see a GP. 

This can include prescribing and supplying antibiotics and antivirals where clinically appropriate. 

What conditions can be treated at my pharmacy? 

Your local pharmacy can now supply prescription-only treatment, if they believe you need it, for the following conditions: 

• Sinusitis (for patients aged 12 years and over only)
• Sore throat (aged 5+)
• Earache (aged 1 year-17)
• Infected insect bite (aged 1 year+)
• Impetigo (aged 18 years+)
• Shingles (aged 18 years+)
• Uncomplicated urinary tract infections (women aged 16 to 64) 

If you are feeling unwell with any of these conditions, you can go to your local participating pharmacy and ask for a private consultation with the pharmacist. 

You may also be referred by a GP practice if they don’t have any appointments and believe your pharmacy can help. The 111 helpline service may also refer you. Pharmacists can also offer this service on-the-spot if you go in asking generally for help.