Practice Survey Reporting

 

 

Health Centre

 

Patient Satisfaction Survey 2016

 

Report

 

Surveys were handed out to patients mostly by Reception staff in July and August 2016. A total of 300 completed surveys were returned and analysed as part of this year’s survey report.

 

Ease of Getting Care

Poor

Fair

Good

Excellent

 

Getting through on the phone of a morning

15%

39%

32%

29%

36%

23%

15%

7%

 

Fewer patients feel it is difficult to get through in the morning and quite a few more think it is good. Separate prescription clerk service alleviates incoming calls.

Helpfulness of receptionists and/or prescription clerks

1%

New ?

7%

30%

61%

 

Booking an appointment/call with Doctor of your choice

14%

26%

17%

27%

44%

30%

23%

12%

 

Fewer patients feel it is difficult to get an appointment with a doctor of their choice and many more feel the level of service is good or excellent.

Ability to get an appoint- ment or speak to someone

11%

New ?

16%

40%

33%

 

Getting appointments at a convenient time for you

13%

New ?

13%

47%

23%

 

Your personal experience of getting an appointment

14%

New ?

12%

46%

28%

 

Waiting time to be seen once you have arrived

10%

12%

30%

29%

39%

38%

21%

17%

 

Slight but notable improvement in satisfaction levels regarding waiting times

Seeing a GP:

 

 

 

 

 

Takes enough time with you

0

2%

11%

11%

53%

40%

36%

47%

 

Less people find this element of the service ‘excellent’ and more feel it is ‘good’. We are extending appointments to 12 mins for many GPs - hoping this will improve

Listens to you

0

1%

4%

9%

47%

41%

48%

49%

 

Similar to last year

Explains things to you properly

0

2%

3%

12%

47%

37%

49%

49%

 

Patients appear happier now than they were previously and overall receive a good to excellent service.

 

 

 

 

 

 

Time waiting for your routine GP appointment

7%

12%

22%

29%

45%

38%

25%

17%

 

Great improvement against last year’s figures and overall good progress.

GP involves you in decisions about your care

0

New ?

5%

47%

46%

 

GP treated you with care and concern

0

New ?

3%

45%

52%

 

You had confidence in the advice the GP gave you

0

1%

5%

10%

45%

39%

50%

50%

 

Question slightly reworded. Shows increase in patient confidence overall

Seeing a Nurse:

 

 

 

 

 

Did the nurse spend enough time with you?

0

New ?

5%

49%

36%

 

Nurse was a good listener?

0

New ?

6%

55%

28%

 

Nurse was good at explaining tests/treatments

1%

1%

6%

13%

52%

39%

30%

42%

 

Improvement overall, especially patients feeling service is good but less say excellent. To monitor

Nurse involved you in decisions about your care

0

New ?

6%

47%

36%

 

Nurse treated you with care and concern

0

New ?

5%

45%

39%

 

You trusted and had confidence in the Nurse

0

New ?

3%

44%

43%

 

Other questions:

 

 

 

 

 

Satisfaction with opening hours

2%

New ?

12%

43%

43%

 

Overall experience of the Practice

4%

New ?

11%

48%

37%

 

Would you recommend to friends/other people?

8%

New ?

7%

42%

41%

 



 
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