Castlefields Health Centre is open for business. Patients can access the Health Centre via the front entrance. There is a limit on the number of patients allowed at the reception desk at any one time however, we do have plenty of socially distanced seating available within our two separate waiting areas. If you do present at the Health Centre in person and ask to see a GP, our Care navigators will take some information from you (as per instruction to do so from the GPs) and they will pass this through to the doctors. One of them will call you back if not the same day, the following day.
Due to the global pandemic, we are operating a telephone triage service as per Government and NHS England guidelines. All patients will be spoken to on the telephone in the first instance. If you need to speak to one of our clinicians (Doctor, Nurse, Clinical Pharmacist etc.), please call us between the hours of 08.00am and 11.00am Monday to Friday.
The doctors have trained our care navigators to direct you to the care that will best meet your needs after you have answered a few simple questions.
Please remember your local Pharmacist is available to help with many illnesses.
If you need to be seen for an examination, your doctor will make arrangements for this to happen. Face to face consultations will only take place if you have spoken to a doctor and he/she feels it is necessary for you to visit the Health Centre.
The Out of Hours service will assist you over the weekend and when we are closed.
GP Extra is a Halton wide extended hours service offering pre-bookable and same day appointments outside of normal practice hours - 18.30pm - 21.00pm Monday to Friday and 09.00am - 15.00pm Saturday and Sunday. Runcorn GP Extra's appointments are held at Health Road Medical Centre. Please ask the receptionist about this service.
Book in Advance Appointments
Please note that booking in advance with a GP is currently unavailable. However, you can book in to see one of the Practice Nurses for smear tests, blood pressure checks, INR testing, diabetes check, ECGs, phlebotomy, baby immunisations, six week infant developmental checks etc.
Please do call us if you would like to know more.
We are a “training” practice. Three of the GP Partners are GP Trainers. We teach GP Registrar students from a wide range of medical backgrounds. You may be asked if you would like to be seen by our GP Registrar. A GP Registrar is a Doctor who is training to become a General Practitioner.
For training and development reasons we sometimes video record consultations. We will always check whether you agree to your consultation being recorded and recordings will not, under any circumstances, be undertaken without your consent. Even after obtaining consent the video camera can be switched off at any time. Intimate physical examinations will never be recorded.
For your convenience it is also possible for you to book a telephone appointment with your doctor, either for advice about a new problem or to follow-up an existing problem. In this respect it is important that you advise us of any change of telephone numbers.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.