IMPORTANT MESSAGE TO PATIENTS
General practice services are extremely busy and are working hard to treat as many patients as possible whilst also supporting the covid-19 vaccination programme. We are still here for you but the way you access care may be different
Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.
Most common conditions can be assessed and diagnosed by your doctor by telephone or video consultation. They are experienced and skilled in doing this. Using technology like this will help to protect you, your family and loved ones - and GP practice staff from the potential risk of the virus.
Castlefields Health Centre’s Mission Statement
Our Practice’s goal is:
To deliver a high quality personalised service provided by a caring team.
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Castlefields Health Centre, along with five other Practices from the town of Runcorn, forms part of Runcorn Primary Care Network (PCN)
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COVID-19
We are operating a full telephone triage service as per Government and NHS England guidelines. All patients will be spoken to on the telephone in the first instance. If you need to speak to one of our clinicians (Doctor, Nurse, Clinical Pharmacist etc.), please call us between the hours of 08.00am and 11.00am Monday to Friday.
The doctors have trained our care navigators to direct you to the care that will best meet your needs after you have answered a few simple questions.
Please remember your local Pharmacist is available to help with many minor illnesses.
You may want to consider completing an e-Consult request if you have a question you want to ask your doctor. The link to this can be found beneath this message.
Due to social distancing measures, we have limited seating capacity in our waiting areas. If you are asked to attend the Health Centre for an examination, then please do not arrive too early for your appointment. You may be asked to wait outside or in your car if there is no available seating left in the building.
We are also respectively asking all patients who do attend the Health Centre to wear a face covering or mask for the short amount of time you will be on-site.
Thank you for your co-operation and understanding.
Please see 'COVID-19 information' within the SERVICES option for additional updates.
STAY SAFE AND KEEP WELL
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? NEED COVID VACCINATION STATUS
Please refer to 'COVID-19' tab for details about how to source this important information
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‘Grab-a-Jab’
Please follow the link below which takes you to the updated national walk-in finder centres:
https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/find-a-walk-in-coronavirus-covid-19-vaccination-site/
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PLEASE NOTE: WE AIM TO RESPOND TO CONSULT REQUESTS WITHIN 48 WORKING HOURS. IF YOU FEEL YOU NEED A RESPONSE SOONER THAN THIS, THEN PLEASE SPEAK TO OUR CARE NAVIGATORS BY CALLING: 01928 566671
IMPORTANT NOTICE REGARDING e-CONSULT AVAILABILITY DURING THE FESTIVE PERIOD
e-Consult will not be available to use until 08.00am on Tuesday 4th January 2022.
We apologise for any inconvenience this may cause.
If you require medical attention during these hours, please call NHS111 or if you feel you need to be seen by a clinician, then please make arrangements to go to The Urgent Treatment Centre.
WELCOME
Welcome to the Castlefields Health Centre website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.
Castlefields Health Centre was the first practice to be built in Runcorn new town. For more than 50 years, the team has endeavoured to create an efficient but friendly way of providing the highest possible level of health care. We are part of the NHS and the services we provide are free of charge. We moved into our new impressive premises in the Village Square in May 2012. The new modern and larger building has provided some much needed space for more consultation rooms and more treatment rooms, a large meeting room and well- equipped training suite, all of which have enabled a variety of new services to be offered to our patients.
YOUR GOOD HEALTH
Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.
BEST PRACTICE
Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.
NHS ENGLAND VISIT
When NHS England last visited us, they looked at our policies and procedures and talked to us about patient care. They told us that they do not have any concerns relating to the work carried out at Castlefields Health Centre and that some of the great work we are doing can be used as examples of best practice to be adopted elsewhere.
CHAPERONES
IF YOU WOULD LIKE A CHAPERONE PRESENT DURING YOUR CONSULTATION, THEN PLEASE ADVISE THE RECEPTIONIST WHEN BOOKING YOUR APPOINTMENT.
THANK YOU.
TRY THE NEW NHS APP!
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use GP online service you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
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GP Extra weekend telephone line is now open
Call: 01928 593078
9am - 3pm
Saturday & Sunday
CASTLEFIELDS HEALTH CENTRE NOW HAS A FACEBOOK PAGE!
PLEASE FOLLOW US TO GET OUR LATEST UPDATES AND DON’T FORGET TO LIKE AND SHARE
Visit us on Facebook
For further information, please refer to our ZERO TOLERANCE document which can be found in the 'Practice Policies' section of this website.
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We at Castlefields Health Centre are an official park run practice, for more information or if you are interested in coming along, please see the link below:
For events, activities (Indoor and outdoor) and courses for you, your friends and family, visit the wellbeing website for further information. The link is attached below
http://www.wellbeingenterprises.org.uk/
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CASTLEFIELDS HEALTH CENTRE IS PROUD TO BE HELPING TO CONSERVE AND PROTECT THE ENVIRONMENT
PLEASE USE OUR ON-SITE RECYCLING BINS WHENEVER POSSIBLE
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(Site updated 23/12/2021)