Health Centre    

Castlefields Health Centre’s

Mission Statement

Our Practice’s goal is:

To deliver a high quality personalised service provided by a caring team.

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COVID-19

We are operating a full telephone triage service as per Government and NHS England guidelines. All patients will be spoken to on the telephone in the first instance. If you need to speak to one of our clinicians (Doctor, Nurse, Clinical Pharmacist etc.), please call us between the hours of 08.00am and 14.00pm Monday to Friday and you will receive a call back the same day.  You may want to consider completing an e-Consult request if you have a question you want to ask your doctor.  The link to this can be found beneath this message.

Due to social distancing measures, we have limited seating capacity in our waiting areas. If you are asked to attend the Health Centre for an examination, then please do not arrive too early for your appointment. You may be asked to wait outside or in your car if there is no available seating left in the building.

We are also respectively asking all patients who do attend the Health Centre to wear a face covering or mask.

Thank you for your co-operation and understanding.

Please see tab 11 (COVID-19) for more general COVID-19 information.

STAY SAFE AND KEEP WELL

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IMPORTANT INFORMATION REGARDING PHLEBOTOMY APPOINTMENTS

Due to severe staff shortages in hospital settings because of COVID,we are currently unable to offer as many phlebotomy appointments as usual. You can still have an appointment for a routine blood test but need to call: 01925 662011 to arrange.Your appointment will be at Halton or Warrington General Hospitals.

Thank you for your patience and understanding at what is a serious and unprecedented time for the NHS.

FACE MASK EXEMPTION REQUESTS

Castlefields Health Centre GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask/covering.

There is no requirement for a letter or certificate in relation to wearing of face coverings. The Practice will not be providing letters for facemask exemptions. Please see the following website for more information:

https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#exemptions-face-coverings

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eConsult

WELCOME

Welcome to the Castlefields Health Centre website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.

Castlefields Health Centre was the first practice to be built in Runcorn new town. For more than 50 years, the team has endeavoured to create an efficient but friendly way of providing the highest possible level of health care. We are part of the NHS and the services we provide are free of charge. We moved into our new impressive premises in the Village Square in May 2012. The new modern and larger building has provided some much needed space for more consultation rooms and more treatment rooms, a large meeting room and well- equipped training suite, all of which have enabled a variety of new services to be offered to our patients.

YOUR GOOD HEALTH

Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.

BEST PRACTICE

Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.

NHS ENGLAND VISIT

When NHS England last visited us, they looked at our policies and procedures and talked to us about patient care. They told us that they do not have any concerns relating to the work carried out at Castlefields Health Centre and that some of the great work we are doing can be used as examples of best practice to be adopted elsewhere.

CHAPERONES

IF YOU WOULD LIKE A CHAPERONE PRESENT DURING YOUR CONSULTATION, THEN PLEASE ADVISE THE RECEPTIONIST WHEN BOOKING YOUR APPOINTMENT.

THANK YOU.

TRY THE NEW NHS APP!

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use GP online service you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp'

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RCGP 'THREE BEFORE GP'

Castlefields Health Centre stands by and promotes the 'Three Before GP', a slogan supported by the RCGP (Royal College of General Practitioners) and refers to three questions patients should ask themselves before booking an appointment with their GP:

 Can I? 

1. self-care 
2. use NHS Choices or similar reputable websites/resources 
3. seek advice/treatment via a pharmacist 

GP Extra weekend telephone line is now open

Call: 01928 593078

9am - 3pm

Saturday & Sunday

CASTLEFIELDS HEALTH CENTRE NOW HAS A FACEBOOK PAGE!

PLEASE FOLLOW US TO GET OUR LATEST UPDATES AND DON’T FORGET TO LIKE AND SHARE

Visit us on Facebook 

We at Castlefields Health Centre are an official park run practice, for more information or if you are interested in coming along, please see the link below:

Park Run

  https://www.parkrun.org.uk/phoenix/

For events, activities (Indoor and outdoor) and courses for you, your friends and family, visit the wellbeing website for further information. The link is attached below

http://www.wellbeingenterprises.org.uk/ 

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CASTLEFIELDS HEALTH CENTRE IS PROUD TO BE HELPING TO CONSERVE AND PROTECT THE ENVIRONMENT

PLEASE USE OUR ON-SITE RECYCLING BINS WHENEVER POSSIBLE

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