The Village Square Castlefields Runcorn Cheshire, WA7 2STTel: 01928 566671
Important Information to Consider When Ordering Your Prescription
Please note, when you order your prescription from us, you need to allow 48 hours in order for us to safely process the request. If your prescription is then electronically sent to your nominated pharmacy for dispensing, you will need to allow additional time for the pharmacy to make up and dispense your requested prescription items.
For further details about how long this part of the process can take should be obtained from your pharmacist. Therefore, it is advisable to order your prescription approximately 7 to 10 days before you run out of medication.
From the week commencing 4th September 2017, we along with all other Runcorn practices will only accept repeat prescription requests from you, your carer or a family member/friend - NOT from your pharmacy.
What is not changing?
What do I need to do?
Your pharmacy will NOT be able to order your prescription on your behalf from September 2017. If you currently order via your pharmacy as mentioned above you will need to arrange for your prescription to be ordered using one of the following options:
Unfortunately we are unable to take prescription requests over the phone. To avoid disappointment, please do not ring the practice to request your repeat prescription.
Remember to allow enough time when ordering your repeat prescription for those items that you need. You should order when you have 7 to 10 days of medicines left so that your prescription is ready to collect at the Practice or at your nominated Pharmacy.
What will the practice do?
We will work with you to try and make it as convenient as possible to order you r prescription using the method that suits you best.
Who to contact if you need support
If you feel you might need support ordering your repeat prescription or you are a carer for someone who might need help, please contact, NHS Halton CCGs PALS (Patient Advice and Liason Service) via:
Bevan House, 3rd Floor
65 Stephenson Way
Please also remember we no longer provide a 'same day' prescription service. The turnaround times are as follows:
These changes have been made to allow doctors to safely ensure all items are ordered in the correct time frame. Please order your medication when you have 10 days supply left. This will ensure you do not run out of any medication.
Please note that all repeat medication is authorised by your GP but only for a specified number of issues. The receptionist will advise you if you need to see your GP to have your prescription re-authorised/issued.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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